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1. What happened in Taunton?

The resulting change to the flood limits in Taunton is minimal. In most cases, the base flood elevation (BFE) did not change. There are localized area where the BFE increased by one foot, and other areas where it was lowered by one foot. The single greatest contributing factor to the change in the limits is the use of more accurate topographic data, resulting in better mapping.

The Engineering Division reviewed the changes and identified 287 properties where there was a change of note in the Special Flood Hazard Area (SFHA). This means we've identified those properties that were added into SFHA, those that were removed, those where the SFHA increased on their property and a house or other structure was included, and those where the SFHA was reduced and a house or other structure was removed.

Of the 287 properties identified, 106 were added into the SFHA, but only 30 had a structure added. 40 properties had the SFHA increase to where a structure was included. Additionally, 37 properties were removed from the SFHA and 104 had the SFHA reduced to the point where a structure was removed.

It is important to note that our review of these changes is not official. FEMA is the governing authority and the final determination of whether a property or house falls within a flood zone is up to them.

2. What are Flood Maps?

In order to understand the study's impacts, an understanding of what the flood maps are and why they're produced is important.

Flood maps, or Flood Insurance Rate Maps (FIRM's), are produced to delineate the extents of probable flooding based on a defined recurrence interval. The recurrence interval of once every 100 years has been chosen to define the Special Flood Hazard Area (SFHA), and is based on the Base Flood Elevation (BFE). The 100-year storm, as it is commonly referred to, is actually the storm event that has a 1% annual chance of occurring. Although this may seem like a small chance, this translates to a 40% chance of the storm occurring during any 50-year period.

The City of Taunton adopted these new maps in order for its residents to become eligible for flood insurance. Flood insurance is important since typical home owners insurance does not cover losses caused by flooding.

The location of your property, or your house more specifically, is important. If it located within the SFHA, flood insurance is required. If your house is not in the SFHA, your mortgage holder may still require flood insurance, but a much lower rate.

A brief word of caution: Delineating flood limits is far from an exact science. Changes in topography, inexact modeling of the ground and stream/river channels, changes in rainfall patterns, and even the timing of tides can all conspire to alter flood limits. Even if your house is not mapped in a flood zone and your mortgage holder is not requiring flood insurance, consideration should be given to purchasing it anyway.

3. So how do these changes affect you?

All new flood data published by FEMA is GIS (geographic information system) based. This electronic format makes it easy for lenders to identify properties affected by flood plain changes. Because of this, you may be contacted by your lender. It is important to note that a GIS query to identify affected individuals is based on parcel data only. Since flood insurance covers structures and not land, a property may be incorrectly identified as requiring insurance.

If you are one of those individuals whose property or house has been removed from the flood zone, this is probably good news. Unless you filed a flood insurance claim in the past, you are likely no longer required to carry flood insurance. Even if your lender still requires it, your rates should be a low hazard (reduced) rate.

If your property has been moved into a flood zone, you may still not have to carry flood insurance. The house on your property may not be in the flood zone, or inaccuracies in mapping may not properly show actual extents,

Of course there are those cases where a house has been included in a flood zone, and cannot be removed. Insurance rates may still be lowered by obtaining an Elevation Certificate. This certificate is used to establish the lowest adjacent ground elevation, and/or lowest floor elevation. An elevation certificate must be prepared by a licensed engineer or land surveyor.

Regardless of the situation, this office may be of some help. Feel free to call or email with any questions you may have.

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1. Why are properties revalued each year?

State law requires all municipalities to assess all property uniformly at fair market value. Implementing an annual revaluation program will ensure that all taxpayers are treated fairly.

For more information, please visit our Revaluations page.

2. How is my property assessed?

Properties are appraised based on what comparable properties are selling for in the community. With the assistance of the consultants from Vision Government Solutions Inc, the Assessors' Office maintains data on all properties in the community and implements procedures to appraise properties at fair market value.

3. How will I find out what my new assessment is?

The actual tax bill mailed to you at the end of December reflects the assessed value, current tax rate and annual taxes. The assessment of your house can change annually due to inflation and other normal factors that impact the real estate market. The assessed value reflects the changes in the real estate market from the time it was last valued.

4. If my assessment increases will my property taxes increase?

Higher property assessments do not cause higher taxes. The total municipal budget determines the money to be raised from property taxes. The tax rate may stay the same or even decrease because of the overall change in the total value of the community. Your tax bill is based on the spending of the City. An increase in the assessed value does not necessarily cause an increase in taxes. Your tax bill (not the assessed value) is a direct result of the City's budget.

5. If assessments increase and the tax rate stays about the same, why don’t we leave the assessment the same?

The objective of an annual revaluation program is to ensure that everyone's assessment is fair and accurate. If all property is assessed at its market value, individual taxpayers will be assured that they pay only their fair share of the tax burden.

6. Can I review my annual property assessment with someone after receiving the bill?

Yes. After the values are finalized you may access one of the public computer terminals and or reports we have available in our office. The data and assessed values on all property in town may be reviewed. Our office staff is available to offer assistance and explanations. If you wish, you may file an abatement application that will trigger a review by the Board of Assessors. Abatement applications are accepted from January 1st to February 1st each year.

7. Doesn’t Proposition 2½ mean that my taxes cannot increase more then 2.5% per year?

No. Proposition 2½ sets a limit on the entire tax levy for a jurisdiction. While there is a limit to the overall increase in property taxes, the revaluation program may result in an increase or decrease in property taxes. Proposition 2½ establishes a limit on the revenue a municipality can raise from property taxes. Proposition 2½ does not limit the amount by which an individual tax bill may change from year to year. The revenue that is collected from the property tax is called the property tax levy.

The levy is limited as follows:

• Limit 1 - Levy Ceiling: The property tax levy cannot exceed 2.5% of the total assessed value of the municipality. For example, if a municipality is valued at $100 million, it could only raise $2.5 million from property taxes.
• Limit 2 - Levy Increase Limit: If the actual levy is less than the levy limit, the levy may only increase by 2.5% above the prior year's levy after making an adjustment for new growth.

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1. What if I refuse to let assessment personnel in my property?

All assessing staff will have an identification card with their picture on it. Our phone number is 508-821-1011 if you need verification. To ensure accurate assessment, it is to your advantage to allow an assessor inside your property when an inspection is required. You are not required by law to allow the inspection, but you should be aware that by denying an inspection, you might lose some statutory rights if you feel the need to appeal your assessment.

2. What will happen to my assessment if I improve my property?

Generally speaking, improvements that increase the market value of a property will increase the assessment. The following examples are typical items that may increase the assessed value of property:

• Added rooms or garage
• Substantial modernization of kitchen or bath
• Central air-conditioning
• Fireplaces
• Extensive remodeling
• In-ground pools/ sheds/ barns

3. Will my assessment go up if I repair my property?

Normal maintenance will help retain the market value of your property, but generally will not increase your assessment. Significant repairs of serious structural deficiencies may have an affect on value.

4. How can my assessment change when I haven't done anything to my property?

General economic conditions such as interest rates, inflation rates, and changes in the tax levy influence the value of real estate. As property values change in the marketplace, those changes will be reflected on the assessment roll.

5. Will the person who inspects my property be able to tell me my new assessment?

No. If an inspection is necessary on your property, we have to analyze all the information gathered before placing a value on it. We will then further review this information to ensure your assessment corresponds fairly to the assessments of other properties.

6. What if I don't agree with my assessment?

Talk with an assessor. During the informal public review period you can learn how your assessment was made, what factors were considered, and what type of records we have on your property.

7. What if, after the bill goes out, I still disagree with the assessment?

You have the right to file an abatement application with the Assessing Department by the due date of the third quarter tax bill. The Board of Assessors has three months on which to act on your application. They will notify you on an approved Department of Revenue form of their decision at that time.

8. What if I still disagree with the decision from the Board of Assesors?

If you disagree with the decision of the Board of Assessors, you may elect to file an appeal to the Appellate Tax Board, located at:
100 Cambridge Street
Suite 200
Boston, MA 02114

The telephone number is 617-727-3100, or visit them online at the Appellate Tax Board website.

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1. When are permits required?

Mass State Building Code (780 CMR) section 105.1 states that it shall be unlawful to construct, reconstruct, alter, repair, remove or demolish a building or structure; or to change the use and occupancy of a building or structure; or to install or alter any equipment for which provision is made or the installation of which is regulated by the code without first filing an application with the building official and obtaining the required permit. This regulated work includes, but is not limited to, the following:

• New construction, renovations, additions, alterations
• Fire alarms and/or sprinkler systems
• Mechanical systems
• Roofing, siding, replacement windows
• Fireplaces, wood stoves, coal stoves, pellet stoves
• Swimming pools, pool decks
• Accessory structures over 200 square feet
• Window awnings which project more than 54 inches
• Retaining walls which hold more than 4 feet of unbalanced fill
• Fences over 7 feet in height
• Temporary structures, signs, banners

Mass State Plumbing/Gas Code (248 CMR) and Massachusetts General Law Chapter 142:

States only lawfully licensed businesses or individuals may perform Plumbing/Gas fitting work regulated by the Board of Plumber's and Gasfitters. Until a permit has been issued by the Plumbing and Gas Inspector, Plumbing or Gas fitting work shall not be installed, altered, removed, replaced, or repaired. Any application to such permit shall be made in writing to the Inspector before work commences. This code includes, but not limited to Minimum Sanitary requirements for Building Occupancy, point of use protection for all sewer, water and Gas connections within jurisdiction.

In accordance with 527 CMR 12 as well as Massachusetts General Law Chapter 143 section 3L anyone performing electrical work must first, or within five days, deliver an electrical permit application to the local inspector.

In accordance with 271 CMR section 9.02 an application to perform sheet metal work is required to be made to the inspector prior to any erection, installation, or dismantling of sheet metal work. Minor repairs, testing, adjustment, and air-balancing shall not require a permit.

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1. Does Taunton Emergency Management Agency (TEMA) assist with basement flooding?

The Taunton Emergency Management Agency no longer provides routine assistance to homeowners with flooded basements. The agency will, however, respond to bon afide flooding emergencies in which a homeowner is handicapped, elderly, or who experience flooding when most retailers are closed. In the event the agency is able to provide this service, the homeowner of record will be required to sign a waiver, authorizing the Taunton Municipal Light Plant to disconnect the electrical power of the home before any pumping service may take place. In the event the agency is unable to provide flooding assistance, the homeowner may request (at no charge) one of the agency's small electric submersible pumps. If available, the pump will be on loan to the homeowner for a period of no longer than 24 hours. Unless the homeowner is handicapped, elderly, or experiences flooding when most retailers are closed, the homeowner will be required to pick the pump up at the Emergency Management office at 88 Ingell Street. In addition, the Taunton Emergency Management Agency will post a comprehensive list of local retailers who sell and/or rent pumps and a number of private companies who provide pump-out service for a fee.

The decision to pump out a flooded basement rests with the director or assistant director of the Taunton Emergency Management Agency. This service will be provided by TEMA volunteers, based on their availability.

2. How does one become a volunteer?

The Taunton Emergency Management Agency (TEMA) is the only city public-safety agency that welcomes volunteers. To become a TEMA volunteer, one must be at least 18 years old. In addition, one must complete an application and a CORI check. While there are no special skill requirements, all volunteers must be able to work well with others, be TEMA players, and attend certain training programs. The agency is fortunate to have many great volunteers, and it continues to welcome new individuals willing to assist the agency during emergencies.

3. Where can I find detailed information on what I need to be prepared?

You always may call our office directly at 508-821-1026. We will be happy to assist you. You also may click on the different resource links provided on our home page. A good one for individuals, businesses, and kids is the "Get Ready Now" site.

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1. I’m building an addition onto my house, where can I obtain a plot plan of my property?

The Engineering Division has a limited number of plot plans on file. The plans on file are typically for houses constructed in the 1960's. Call the Engineering Division to verify if there is a plan available for your property.

2. Where can I obtain a copy of my deed?

The Northern Bristol County Registry of Deeds has a complete record of all deeds for the City of Taunton. Deed information may be obtained either in person or by logging onto their website. To obtain information online, you must be a registered user. A fee applies to register for use.

3. Where can I find street layout information?

The Engineering Division has records of many of the City streets. Older streets may not have plans on file, or plans may not exist. The Northern Bristol County Registry of Deeds is again a good place to look for this information. Information on State Highway layouts can be obtained through MassHighway's District 5 office located on County Street in Taunton, or by logging onto MassHighway's Survey Control and Layout Plans website.

4. How can I have my land surveyed? Does the City provide survey services?

The City does not provide any survey services for private home owners. The City only provides survey services for City projects or in support of other City departments, and does not undertake any property surveys. The Engineering Division maintains a list of local surveyors that frequently do work in the City.

5. I would like to connect to the City’s sewer and / or water system, where can I get the information to do so?

First, contact the Engineering Division to determine if sewer service is available at your locations. Contact the City's Water Division at 508-821-1045 to determine if water service is available.

If sewer service is available, the Engineering Division may have the sewer main and stub location data necessary for the tie-in. This information can be used by licensed contractors to give home owners a quote for the connection. A sewer permit, and if necessary a street opening permit, must be obtained from the Public Works Department prior to construction. As-built drawing of the connection, showing depths and swing ties must be submitted to the Engineering Division after the connection has been made and approved.

Note: All work must comply with the City of Taunton's sewer regulations, available from the Public Works Department.

6. Where can I find a contractor to make the sewer or water service connections?

The City of Taunton maintains a list of contractors approved for work in the City. This list can be obtained from the Engineering Division or the Public Works Department.

7. What are the setback requirements for my property?

Most setback requirements can be found in the Intensity of Use Table found in the City's Zoning Ordinances. The Zoning Ordinances can be obtained from the Planning Department.

8. Does the City have copies of FEMA flood insurance maps?

Yes. The City has FEMA flood insurance maps on display outside the Engineering office. Copies of the plans, or portions of the plans, may be made for a nominal fee (See Available Resources). Flood insurance maps can also be viewed on FEMA's website.

The City also maintains an Online GIS Viewer that displays flood limits. In order to access this information, follow the steps below:

1. Access the Online GIS Viewer.
2. Specify the property in question by typing in the address, owner's name, or assessor's ID.
3. Above the displayed map, visit the middle tab labeled "Interactive Mapping".
4. In the middle panel on the right side of the screen, labeled "Map layers", scroll down and check off "FEMA Flood". Visit "Refresh map" to display flood zones.

Please note that the flood zones displayed here are base on the old, 1987 maps. The new, 2009 maps are not yet available here. Hard copies of these maps are available for viewing at the City Engineer's office. The new flood maps can also be viewed online by navigating to FEMA's website using the link above.

9. Can I widen, relocate, or add another driveway on my property?

Yes. Any plan to change the configuration of the driveway(s) at the street line requires a street opening permit from the Public Works Department.

10. How do I go about having a house number assigned or changed?

To get a house number assigned, you must fill out the Application for Building Number Form (PDF) and submit it to the Engineering Division. Please note that due to a request by the United States Post Office, we will no longer be assigning A/B number suffixes to houses. We do not encourage changing building numbers due to the many notices of change you must distribute. Please see Change of Address Instructions (PDF) for more information.

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1. Will my contribution help?

Keeping any amount of FOG from going down your drain will help protect and extend the life of your sewer plumbing, the city sewer, and/or private septic system.

If each home and apartment in Taunton was able to keep one tablespoon of FOG out of the sewer system every day, would that help?

There are 256 tablespoons in 1 gallon and there are 16,000 residential homes and/or apartments in the City of Taunton.

16,000 tablespoons per day of FOG equals 62.5 gallons of FOG or 1.5 55-gallon barrels of fats oils and grease a day!

2. What about if we did this for a month?

16,000 tablespoons per day multiplied by 30 days equals 480,000 tablespoons, which is 1,875 gallons of FOG per month or 34 55-gallon barrels of fats oils and grease a month!

3. What about if we did this for a year?

16,000 tablespoons per day multiplied by 365 days equals 5,840,000 tablespoons, which is 22,812 half-gallons of FOG per year or 414 55-gallon barrels of fats oils and grease a year!

If everyone helps just a little bit, it will go a long way!

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1. Do I need an interceptor at a Produce Washing Sink?

No. Produce washing sinks do not need point source containment but the sink does need to be labeled for produce washing. The code reads:

The produce preparation label must be a laminated sign with letters two inches in height that reads: "This Compartment Only Is Designated For Produce Preparation."

2. How can I learn how to make Biodiesel?

There are many guides you can find on the internet. The best book on the subject is by Joshua Tickell called "From the Fryer to the Fuel Tank: The Complete Guide to Using Vegetable Oil as an Alternative Fuel".

3. How can I find out more about FOG?

Visit the Links page or contact Kevin M. Duquette.

4. I'm getting an odor from my Grease interceptor. What can I do?

Many times you are getting an odor because the cover is not locked properly. Make sure all bolts and fasteners are in place and the cover is locked and secure. Check the gasket under the cover and replace it if needed. Do not store any items on top of the interceptor as this may cause premature damage to the gasket.

5. What will pick up a FOG spill?

Some items are:

• Flour
• Cat litter
• Oil absorbent pads

FOG is not soluble in water and is lighter than water (it floats). Cleaning a FOG spill with a liquid water solution will only spread the spill creating more of a problem.

6. Where can I go to see if an alternative interceptor technology is approved in Massachusetts?

Go to the Massachusetts Board of Plumbers and Gas Fitters.

7. How will FOG damage my plumbing and sewer system?

Besides causing blockages and water damage to your property FOG is highly acidic and has corrosive properties that will damage components and fixtures in the plumbing and sewer lines if left for long periods of time.

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1. How do I pay my city water bill?

Did you know you can pay your City of Taunton Water/Sewer Utility Bill online? 
Just click the Online Payments icon on the City's homepage and you'll be directed to the City's online bill pay, City Hall Systems.  Customers will need their Water/Sewer account or bill number.

Payments can be made in-person too at the Collector's Office at Taunton City Hall. 
Please remember, payments should be made with cash, check, or money order and it's always helpful to have your bill remit or Water/Sewer account or bill number for reference.

Water/Sewer Utility Bill payments can also be mailed in!
Customers mailing payments should always remember payments need to be made out to the Taunton Water Division, payments need to include the Remit Copy of the bill, and customers should ensure proper address. Any payments mailed without remit, take longer to process. Please note, for customers with automatic bill pay, please be sure to check for remit changes. 

2. How do I apply for a job with the City?

Answer goes here...

3. My trash didn't get picked up, what should I do now?

Answer goes here...

4. How can I see the agenda for an upcoming City Council or Board meeting?

Please visit our Agenda Center located on the City's homepage.

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1. Where do I go for medical attention?

Health Express is our preferred provider. We have arrangements with them to treat our work-injured employees. Just identify yourself as a City employee and that you have received a work-related injury. They are located at:

106 New State Highway (Route44)
Raynham, MA 02767

Phone: 781-626-5503.

For follow up care, Health Express is our preferred provider and is available to take care of you.

2. Does the City of Taunton provide Worker's Compensation?

The City of Taunton provides a valuable insurance. It is called Workers Compensation Insurance and it provides you with benefits in case of a job-related injury or illness.

3. What is the first thing I should do?

If you are injured on the job, immediately report the problem to your foreman/Department Manager. You should also complete a written incident report. Filing a claim is important, especially if medical attention is necessary. Prompt and accurate fact-gathering is important in making sure you receive the benefits and medical care you need. Please complete the forms accurately and completely. Your office department will have all the necessary forms.

4. If I have any other questions or need further medical tests, who do I contact?

The City of Taunton is self-insured, every dollar spent is paid by the City. We have contracted with USI Insurance Solutions Corp., as our Third Party Administrator to review all claims, treatment and expenses. Your doctor or pharmacy should call USI Insurance Solutions Corp. to have services approved, bills should be sent to them, or to answer any questions. They can be contacted at 800-688-7256, or by mail at:

1 Griffin Brook Drive
Methuen, MA 01844

5. What happens if I lose time as a result of my injury?

All reports must be completed and filed by you and your department. Should you be entitled to indemnity payments at workers compensation rates for lost time, your check will be mailed from the Treasurer's office.

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1. If a local non-profit group wants to organize a tag day in the City, how do they get permission to do so?

All non-profit groups wishing to conduct tag days for their organization must contact the Mayor's Office at 508-821-1000. Our quality and courteous staff will coordinate the scheduling of the days for your event.

2. How long is the term of office for the Mayor?

The term of office for the position of Mayor is two years.

3. What are some of the duties of the Mayor?

The Mayor is the chief executive officer for the Taunton City Government. The Mayor is responsible for the municipal budget and to ensure that the citizens get a wide variety of quality services for their tax dollars. The Mayor chairs the weekly meetings of the City Council and the Mayor chairs the formal meetings of the School Committee meetings that occur every other week. The Mayor works with the Superintendent of Schools to ensure that the students are provided a quality education. The Mayor works in concert with business leaders to encourage economic growth in the community.

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1. How to find a retailer who sells City of Taunton "orange" trash bags?

The City of Taunton has a Pay-As-You-Throw curbside solid waste program for residents living in a single through four-family unit.  Residents must set out weekly trash collection in a City of Taunton "orange" trash bag in order to receive services.  The City does not sell the "orange" trash bags directly to Taunton residents, but there are local retailers across the City that do. Please see attached for a list of approved retailers in the City who sell PAYT "orange" trash bags.  For further questions on the City's solid waste and recycle services, please call the DPW at 508-821-1431.

2. How to purchase a compost bin?

Compost bins are available for purchase at the DPW Office at 90 Ingell Street for $25.  Payment can be made by check or money order. For further questions speaking to the City's solid waste and recycle services, please call the DPW at 508-821-1431.  For more information regarding composting, please see MA Department of Environmental Protection's website.

3. How to report a roadway or roadside issue?

To report a public works issue, check out the City's SeeClickFix application. If you require further attention, please call the DPW Office at 508-821-1431.

4. How to report a sewer back up?

To report a sewer back-up in the public roadway, please call the City's sewer operations contractor Veolia at 508-823-3582. The City is not responsible for sewer back-up on private property. If you require further assistance, please call the DPW Office at 508-821-1431.

5. How to report a water break?

To report a water break, please call the DPW Water Division Office at 508-821-1045.

6. How to report an issue with a storm drain or catch basin?

To report an issue with a storm drain or catch basin, check out the City's SeeClickFix application. If you require further attention, please call the DPW Office at 508-821-1431

7. How to report impassable roadway due to inclement weather?

To report a public roadway in need of plowing and/or sanding, check out the City's SeeClickFix application. If you require further attention, please call the DPW Office at 508-821-1431.

8. How to report a power outage or traffic signal outage?

To report a power outage, please call the TMLP at 508-824-3111. For traffic signal outages, please check out the TMLP's Street Light application.

9. How to report a dead animal in the roadway?

To report a dead animal in the roadway, please call the City's Animal Control Officer at 508-822-2150.

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1. What are Combined Sewer Overflows (CSOs)?

Combined sewer overflows, or CSOs, were built as part of sewer collection systems that were designed to carry both sewage and stormwater in the same pipe. When there is not a lot of stormwater, this mix is transported to a wastewater treatment plant where it is processed. However, after heavy rainfall or snowmelt, stormwater and sewage overload the system. Without CSOs, this mix would back up into homes, businesses, and public streets.  Combined sewer systems have regulator structures that allow overloaded systems to discharge into rivers, lakes and coastal areas subjecting them to higher pollutant loads. This can compromise a water body's uses and lead to water quality violations in the receiving waters.

The City of Taunton has one EPA Region 1 and MassDEP permitted CSO located on West Water Street that has an outfall to the Taunton River.

2. What happens in to the combined sewer during wet weather?

The City of Taunton has an EPA Region 1 and MassDEP permitted CSO located on West Water Street that outfalls into the Taunton River.  The City of Taunton’s Wastewater Treatment Facility (WWTF) has a SCADA system that monitors the City’s one permitted, active CSO.  When the SCADA system registers a CSO event an alarm is triggered. The flow meter at the CSO outfall records the flow rate and totals and trending on SCADA reports the start and stop time of the overflow event.

When the SCADA system registers an alarm, WWTF staff are required to go out on site to the CSO outfall to further verify that the CSO is active. From there, the final Combined Sewer Overflow Notification Plan will take effect.  Please see the City's Final Combined Sewer Overflow Notification Plan.  WWTF are required to file a report with MassDEP, https://www.mass.gov/how-to/sewage-notification-system

3. What is being done to control or eliminate CSOs in Massachusetts?

CSO discharges are regulated by MassDEP and EPA in accordance with state and federal CSO policies and the State Water Quality Standards (WQS). Massachusetts previously had 24 CSO permittees, but there has been a reduction to 19 CSO permittees that have National Pollutant Discharge Elimination System (NPDES) permits issued by EPA Region 1 and MassDEP's Surface Water Discharge Permitting Program. Communities with CSOs include most of the older urbanized communities across the state, such as Boston, New Bedford, Worcester, and Springfield.

Each CSO permittee must implement system controls known as the Nine Minimum Controls.  The purpose of these controls is to maximize the efficiency of existing facilities in order to limit the duration and impact of CSO discharges.

The Nine Minimum Controls are:

• Proper operation and regular maintenance programs for the sewer system and CSO outfalls.
• Maximum use of the collection system for storage.
• Review and modification of pretreatment requirements to ensure that CSO impacts are minimized.
• Maximization of flow to the POTW for treatment.
• Elimination of CSOs during dry weather.
• Control of solid and floatable materials in CSOs.
• Pollution prevention programs to reduce containments in CSOs.
• Public notification to ensure that the public receives adequate notification of CSO occurrences and CSO impacts.
• Monitoring to effectively characterize CSO impacts and the efficacy of CSO controls.

4. What happens in a combined sewer during dry weather?

The combined sewer carries all domestic sewage to the wastewater treatment plant, and sewage is not discharged by CSO outfalls.

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1. How to find a retailer who sells City of Taunton Pay As You Throw "Orange Trash Bags"?

The City of Taunton does not sell City of Taunton Pay As You Throw "Orange Trash Bags" directly to Taunton residents.  Please see document below  for a list of approved retailers in the City who sell PAYT "Orange Trash Bags"  Residents with curbside collection are required to use the PAYT "Orange Trash Bags" in order to receive curbside services.  Please see the City's Solid Waste & Recycling Informational Flyer (PDF) for more information speaking to Solid Waste and Recycling services.

Access list of approved retailers (PDF) in the City who sell PAYT City Trash Bags.

2. How to purchase a Compost Bin?

Compost bins are available for purchase at the DPW Office at 90 Ingell Street for $25. Please see the City's Solid Waste and Recycling Informational Flyer (PDF) for more information speaking to Solid Waste and Recycling services. For more information speaking to Home Composting, please see MA Department of Environmental Waste and Recycled website.

3. Why does the City no longer accept shredded paper in recycling set outs?

In prior years the City of Taunton has accepted shredded paper as a collected recyclable material, but going forward shredded paper is no longer an acceptable material at the Materials Recovery Facility (MRF). Materials like shredded paper, plastic bags, garden hoses, etc. tangle and clog the MRF's sorting machinery hindering recycling operations. Primarily because of its size, shredded paper is often too small to be properly captured and baled with other fiber materials at the facility. Some suggest shredded paper as an additive to composting.

4. What happens to the materials recycled at the curb?

The City of Taunton's recycled materials collected through the curbside program are transported to and processed at a Materials Recovery Facility (MRF).

Materials are unloaded, sorted by material, and bundled for marketing (resale)

5. How many 95-Gallon Recycling Carts will I receive if I'm a Taunton Resident?

City of Taunton residents currently participating in the City's curbside Solid Waste and Recycling program will be given one 95-gallon recycling cart, per residence, free of charge. Taunton residents living in multi-unit residences (2-family, 3-family, 4-family only), will receive one cart per unit. For example, if you live in a 4-family, there will be four carts provided.

Taunton residents participating in the program who are interested in purchasing additional recycle cart(s) can do so online through the City's online payment system City Hall systems or at the Department of Public Works at 90 Ingell Street.

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1. Where can I get Narcan?

Naloxone, otherwise known as Narcan, is available at support groups for family members suffering from opiate addiction problems. You can get Naloxone at a local pharmacy with or without a prescription, under a standing order. Please visit or call a local pharmacy for more details. Narcan is also available at Learn to Cope, please visit the Learn to Cope website for meeting locations and times.

Manet Community Health Center offers a free program to distribute Narcan in an initiative piloted by the Massachusetts Department of Public Health. Currently, Manet has the largest team from Quincy to Brockton which that distributes nasal Naloxone (Narcan) as well as training area residents on its use on a daily basis. Anyone can receive the free training, either by walk-in or appointment. For more information on this, call 857-939-4108.

2. Where can I find Methadone / Suboxone?

Located at 66 Main Street, the Habit OPCO Taunton Treatment provides medically supervised methadone and Suboxone maintenance treatment to individuals who are attempting to overcome an addiction. For more information, call 508-880-1598.

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1. Why did my real estate bill get mailed to me?

Mass General Law requires the City mail real estate bills to the owner of record as of January 1 of the fiscal year commencing July 1. It is the owners responsibility to ensure their bank/mortgage escrow company receives the information. Owners subsequent to January 1 are responsible for taxes due even if they do not receive an invoice. If you have purchased property after January 1, contact the Assessors Office at 508-821-1011 to add your mailing information to the bill.

2. Why doesn't my bill show my abatement or exemption?

The Assessor's apply all abatements or exemptions after the actual real estate tax bills have been finalized, so the amount will not reflect your reduction. The total exemption is split between the February and May bill, you can not use the entire exemption on the February bill. If you have questions regarding what is due after receiving an abatement or exemption, please contact us at 508-821-1054.

3. When is the motor vehicle excise taxes due?

All of the information regarding the motor vehicle excise bills comes directly from the Registry of Motor Vehicles. The RMV sends out between 10 to 15 mailings/commitments a year; the first and largest mailing usually goes out the first week of March. If you need to correct any information on your bill, you must contact the RMV. If you are receiving a bill on a vehicle you no longer own, please contact the Assessor's Office to inquire about an abatement.

4. What happens if I cannot pay my real estate taxes?

If a balance remains on your real estate taxes after the May 1st due date, a demand bill is mailed, which includes a $25 fee along with interest. If the demand bill is still not paid, the Collector's Office will send out a letter indicating when it will be advertised in the newspaper and eventually a lien will be placed on the property, called a Tax Taking. The lien is recorded at the Registry of Deeds incurring additional fees; at this point all inquiries should be made with the Treasurer's Office 508-821-1057.

5. What happens if I cannot pay my excise taxes?

If a balance remains on your excise taxes after the due date, a demand bill is mailed, which includes a $25 fee along with interest. If a balance remains on your excise bill past the demand due date then the balance is turned over to our Deputy Collector. After this occurs all payments and inquires should be made to the Deputy Collector, Kelley and Ryan Associates.  They can be reached at 800-491-9788. 

You can make payments online or find their closest location at the Kelley and Ryan website.

6. Who do I contact if I feel there is a problem or I have a question with my bill?

• If you have a question about a payment or an amount currently due, contact the Collector's Office at 508-821-1054
• If you have questions about a tax taking, contact the Treasurer's Office at 508-821-1057
• If you have a question about the real estate tax assessed value, contact the Assessor's Office at 508-821-1011
• If you have a question about your water / sewer bill, contact the Water Department at 508-821-1045
• If you have a question about your motor vehicle excise valuation, contact the Registry of Motor Vehicles

7. Can I pay my bill online?

Real estate tax bills, personal property bills, motor vehicle excise bills, boat excise bills, water/sewer bills, and tax title accounts can be paid online. You will need your current bill number, if you have misplaced the bill, please contact us at 508-821-1054 and we will be happy to look up the bill number for you.

Please see our Step by Step guide to making online payments or call City Hall Systems at 508-381-5455 for further assistance.

8. Can I pay my bill by phone?

Real estate tax bills, personal property bills, motor vehicle excise bills, boat excise bills and water/sewer bills can be paid by phone with City Hall Systems. They can be reached Monday through Friday 8:00 AM to 5:30 PM at 508-381-5455. 

You will need your current bill number. If you have misplaced the bill, please contact us at 508-821-1054 and we will be happy to look up the bill number for you.

9. Why does my bill have the former owners name on it?

The law states that the assessed owner of record as of January 1 of that fiscal year must appear on the bill. If you are a new owner, you can request to have your name added to the bill by contacting the Assessor's Office at 508-821-1011.

10. What happens if my tax or utility payment is returned?

If a tax or utility payment is returned for any reason, your payment is automatically reversed and a fee of $25.00, or 1% of the payment if it is $2,500.00 or over, is assessed. Any applicable interest or fees will be added as well. 

11. When does interest start to accrue on my bill?

Interest starts accruing the day after the due date.

12. How often do I pay real estate taxes?

The Real Estate Tax Bills are due quarterly. The bills are mailed out twice a year, July (estimated) and January (actual), and include 2 billing periods in each mailing. The City runs on a fiscal year July 1 to June 30.

• 1st quarter due August 1
• 2nd quarter due November 1
• 3rd quarter due February 1
• 4th quarter due May 1

13. How much is a Municipal Lien Certificate?

How much is a Municipal Lien Certificate?

• $50 single to 3 units
• $100 4 to 8 units
• $150 commercial

You must include a self addressed stamped envelope to return the completed Municipal Lien Certificate Requests Form (PDF).

14. What is a Tax Taking?

A Tax Taking is a real estate tax lien recorded on your property due to the failure to pay taxes. It is also called Tax Title.

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1. What benefits are Veterans entitled to?

For Veterans and their dependents residing in Massachusetts there are two broad categories of benefits. One is benefits provided by the City and State. These are primarily based on need. Income and assets are factors in determining eligibility. The second category is comprised of Federal benefits, through the Department of Veterans Affairs (VA), which are the same throughout the nation. There is a wide array of benefits and programs which the VA offers. Some are based on need others are available to any honorably discharged Veteran.

2. Who is a Veteran?

Again the definition of Veteran differs between the federal government and the state of Massachusetts. Both require that the veteran possess a discharge document that is other than dishonorable. There are only two discharge documents which are other than dishonorable. One is an Honorable Discharge and the other is a General Discharge Under Honorable Conditions.

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1. How do I pay my water/sewer bill?

Did you know you can pay your City of Taunton Water/Sewer Utility Bill online? 
Just click the Online Payments icon on the City's homepage and you'll be directed to the City's online bill pay, City Hall Systems. Customers will need their Water/Sewer account or bill number.

Payments can be made in-person too at the Collector's Office at Taunton City Hall. 
Please remember, payments should be made with cash, check, or money order and it's always helpful to have your bill remit or Water/Sewer account or bill number for reference.

Water/Sewer Utility Bill payments can also be mailed in!
Customers mailing payments should always remember payments need to be made out to the Taunton Water Division, payments need to include the Remit Copy of the bill, and customers should ensure proper address. Any payments mailed without remit, take longer to process. Please note, for customers with automatic bill pay, please be sure to check for remit changes. 

2. Who is responsible for repairs to my water service?

The Water Division is responsible for the water service from the water main to the curb stop.  The water service after the curb stop to the house is the responsibility of the home owner.  There is no charge to the owner if the leak is between the water main and the curb stop.  If there is a leak after the curb stop to the house the homeowner must hire a town approved contractor for the repair. 

3. How can I check my house for leaks?

Residents are responsible for any water leaks from the curb stop into the home.  Having a plumber assess older utilities can help prevent unaccounted for water loss.   A leaky toilet is one of the largest causes of wasted water, often resulting in high consumption and water bills for residents.  Listening for a hissing sound or the sound of running water flowing through when not in use should highlight obvious issues or leaks.  Residents can also add 10 to 12 drops of food coloring into the toilet tank, wait 15 to 30 minutes and if coloring is noticed in the toilet bowl it is recommended that the flapper valve be replaced.